Please take a look through our FAQs.
If you can't find an answer to your question please contact us using this form
We have some very good dealers around the world, but we also like to work directly with the sailors and learn what they like and want before referring them to their nearest dealer. This gives us the opportunity to discuss your boat in detail and make sure you are getting exactly what you want. This way we both learn and the end result is a better and FASTER boat. Please contact us if you have any questions.
Each country has different rules for taxes on imported goods. You will be required to pay these when your boat enters your country. If you first receive and sail the boat in a different country, then check with a customs agent to ensure you import it at the lowest possible cost. Please contact us if you have questions.
To confirm the order you will need to send full payment for parts or a 25% deposit for a boat package once you have received the invoice.
For credit card payments over USD1000 there is a 2.5% surcharge.
Our bank details for payments will be on the invoice that we send you.
Please read or download our terms and conditions.
We use DHL Express Worldwide.
They are able to transport small items up to 4m(49er mast). Approximate delivery times are listed on the DHL website You will be emailed the tracking number. We recommend that you track the shipment and contact DHL immediately if there is any delay once the package arrives in your country.
We are shipping boats to different parts of the world most weeks. Most times we are able to ship boats together to a common destination to keep shipping costs as low as possible. This works best when your boats is shipped to a major regatta where others will also be wanting their new boat sent to.
Delivery times vary depending on the time of year, and of course shipping time to where you want the boat delivered. It will usually take 2-3 months until you receive your boat in Europe or America after you have confirmed your order.
Small gel coat repairs are relatively easy to do. More details on how to do this can be found in each boat section under the “FAQs” tab.
Staff from Mackay Boats attend various regattas during the year. Check on the news page of the website for contact details of our team travelling. We are happy to talk over details of your current or next boat and help you whenever possible to get the best from your Mackay Boat. Skype or e-mail any other time to ask any questions. Contact details for staff can be found on our staff and contacts page.